Selected project
An intelligent WhatsApp AI agent built to automate customer conversations, handle FAQs, qualify leads, and route queries 24/7, without human intervention. Powered by large language models and integrated directly into WhatsApp Business API.
Project story
The client's support team was overwhelmed with repetitive WhatsApp messages order status checks, FAQs, appointment bookings, and lead inquiries. Response times were slow, staff were burned out, and potential leads were slipping through due to delayed replies outside business hours.
Built a custom WhatsApp AI agent integrated with the WhatsApp Business API and powered by an LLM GPT4. The agent handles natural language conversations, answers FAQs from a dynamic knowledge base, qualifies leads by collecting structured info, books appointments via calendar integration, and escalates to a human agent when needed. All flows managed through a no-code dashboard.
Reduced response time from hours to seconds, handled 80%+ of queries autonomously, and freed the client's support team to focus on high-value interactions.
Measured wins
Stack
The WhatsApp AI agent completely transformed how we handle customer queries. We went from missing leads to closing them automatically it feels like having a 24/7 sales rep on WhatsApp.
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